Order Cancellation

Before Shipment

• Orders may be cancelled before they are dispatched from our warehouse.
• If payment has already been made, a full refund will be processed to the original payment method.

After Shipment

• Once an order has been shipped, it cannot be cancelled.
• If eligible, you may request a return after receiving the product in accordance with our Return Policy.

Return Eligibility

You may request a return if:

• The product was delivered damaged or defective.
• You received the wrong product.
• The product has missing parts or accessories.
• The product is unused, in its original condition, and returned in the original packaging with all manuals, accessories, and invoices.

Return requests must be submitted within [7/10/14] days of delivery.

Non-Returnable Items

The following items are generally not eligible for return:

• Products damaged due to misuse, negligence, or improper installation.
• Products showing signs of use beyond reasonable inspection.
• Items with missing accessories, manuals, or original packaging.
• Products altered or repaired by unauthorised persons.
• Clearance, final sale, or non-returnable items clearly marked at the time of purchase.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery.
• Provide your order number and clear photos or videos of the product and packaging.
• Once verified, we will arrange a replacement, repair, or refund, depending on the circumstances.

Refund Process

Once the returned product has been received and inspected:

• Approved refunds will be processed to the original payment method.
• Refunds are typically completed within 5–10 business days, although processing times may vary depending on your bank or payment provider.
• Shipping or delivery charges may not be refundable unless the return is due to our error.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

• Manufacturing defects.
• Transit damage.
• Incorrect products delivered.

Replacement requests are subject to product availability.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), we will arrange or cover the return shipping costs.
• For other eligible returns, customers may be responsible for return shipping charges unless otherwise stated.

Manufacturer Warranty

Many home appliances are covered by the manufacturer’s warranty.

Warranty claims relating to manufacturing defects after the return period may need to be handled directly with the manufacturer or an authorised service centre, in accordance with the manufacturer’s warranty terms.

Cancellation by Us

We reserve the right to cancel an order due to:

• Product unavailability.
• Pricing or technical errors.
• Payment verification issues.
• Suspected fraudulent activity.
• Incomplete or incorrect customer information.

If your order is cancelled by us after payment has been received, a full refund will be issued.

How to Request a Return or Refund

To request a cancellation, return, replacement, or refund, please contact our customer support team with:

• Your Order Number
• Your Name
• Contact Information
• Reason for the request
• Photos or videos (if reporting damage or defects)

Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

Shagun R Enterprises

Email: contact@shagunrenterprises.com

Phone: 88244 58548

Business Address: 1st Floor, Shop no 115, Sr No 298,Sai Ornate Galaxy Apartment Juchandra Road, Naigaon East, Vasai Virar, Distt Palghar Maharashtra 401208

Our customer support team will be happy to assist you.